If you have any doubts, contact us by sending an email to this address "firstname.lastname@example.org" and we will be happy to help you.
Our official messaging provider is NACEX and working with them allows us to offer you very competitive shipping costs.
The following are the shipping costs:
|País / Zona||Gastos de envío (Euros)||Tiempo de entrega (días)|
|España (peninsula) y Portugal||7||1 - 2|
|Baleares||16||1 - 2|
|Canarias, Ceuta y Melilla||22||2 - 3|
|Francia||16||3 - 4|
|Reino Unido, Italia, Bélgica, Holanda, Luxemburgo, Alemania||20||4 - 6|
The shipping costs are calculated dynamically, once the USER has indicated the delivery address.
If you realize that for the address you have chosen we do not have a shipping method available, we ask that you contact us to find a solution and you can complete your purchase.
When does my order come out?
If the payment of your order has been through Card or Paypal, we will send the order between 24 and 48 hours. Approximate delivery times are indicated in working days in the description of each product, although a delay in delivery will not be subject to penalty.
The administrator of the website will not be responsible for errors caused in the delivery when the delivery address entered by the USER / CLIENT in the order form, is not realistic or have been omitted.
Depending on the destination of the order, various shipping methods or methods may be used, each mode and each destination has a number of times specified in the order confirmation process.
Deadlines may vary for logistical or force majeure reasons. In cases of delays in deliveries, the administrator of the website will inform its USERS / CUSTOMERS, as soon as it has knowledge of them.
Each delivery is considered made from the moment the company makes the product available to the USER / CLIENT, which materializes through the control system used by the transport company. This company will send an SMS to the USER / CLIENT to agree on the delivery time.
Delays in delivery will not be considered in cases where the order has been made available to the USER / CLIENT by the transport company within the agreed time limit and could not be delivered for cause attributable to the USER / CLIENT.
When the order leaves our warehouse, an email will be sent notifying you that your order has been accepted and is being shipped.
UNAVAILABLE DELIVERIES AND PRODUCT LOSSES
If at the time of delivery, the USER / CUSTOMER is absent, the carrier will leave a voucher indicating how to proceed to arrange a new delivery.
The website administrator contracts, as part of the courier service, to carry out a series of follow-up actions, aimed at ensuring that delivery takes place in the most agile and efficient way.
If after 7 business days after the delivery to delivery of the order has not been arranged delivery, the USER / CLIENT should contact the administrator of the website.
In case the USER / CLIENT does not do so, after 10 business days from the delivery to the delivery of the order, it will be returned and the USER / CLIENT will be responsible for the shipping and return costs to the origin of the order, as well As well as possible associated management costs.
If the reason for which the delivery was not possible is the loss of the order, the transport will initiate an investigation. In these cases, the response times range from one to three weeks.