FREQUENTLY ASKED QUESTIONS

If you have any doubt, contact us by sending an email to this address "shop@magiiaravena.com" and we will be happy to help you.

If I do not like what I bought or I do not feel well?

You have a month to send us an email to "shop@magiiaravena.com" and let us know what happens to you. We can change the size, the model or even return the money, but remember that you must notify us the change within a maximum period of 30 calendar days from the date of delivery.

Only returns that meet the following requirements will be accepted:

If the reason for the return is attributable to the administrator of the website (the product is incorrect or incomplete, it is not what was requested, etc.), the amount of the refund will be refunded. If the reason is different (the products ordered are not to your liking), the cost of the return costs will be borne by the USER / CLIENT.

The ADMINISTRATOR of the web page will manage the return order under the same system that was used for the payment. The application of the return to the account or card of the CLIENT will depend on the card and the issuing entity. The application period will be up to 30 days for credit cards.